DEPARTAMENTS
accounts department = departament de comptes
customer relations department = departament de relacions amb clients
human resources department = Departament de Recursos Humans
IT maintenance department = Departament de manteniment informàtic
sales and marketing department = departament de vendes i màrqueting
CUSTOMER SERVICE
charge carregar
complaint = queixa
customer number número de client
damaged espatllat
discuss it = discutir-ho
enquiry = consulta
get back to you = tornar a tu
hold the line = mantenir la línia
opening times = horari d'obertura
overcharge = sobrecàrrec
quote = cita
satisfied = satisfet
shipping date = data d'enviament
COMPLAINTS
assist = assistir
at our expense = a costa nostra
check my records = comproveu els meus registres
compensation = compensació
credited our account = abonat al nostre compte
defect = defecte
doesn't fit = no encaixa
error = error
faulty part = part faltant
losing business = perdre negoci
lost in the post = perdut a la publicació
make a claim = fer una reclamació
making a noise = fent soroll
missing a part = falta una part
refund (n) = reemborsament
refuse = rebutjar
return = tornar
suggest = suggerir
the wrong item = l'article equivocat
under warranty = sota garantia
Extra!
broken = trencat
customer satisfaction = la satisfacció del client
disappointed = decebut
displeased = disgustat
dissatisfaction = insatisfacció
feedback = comentaris
file a lawsuit = arxiva una demanda
financial director = director financer
inappropite = in-apropiat
lose business = perdre negocis
managing director = director gerent
research and development department = departament de recerca i desenvolupament
treatment = tractament
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