Working with Vocabulary Pag 33 Ex 5,6,7,8

 5. 

1. tied up

2. hold a meeting

3. give a presentation

4. make a meeting

5. check your calendar

6. take place

6.

1. a. No, I'm afraid i'll be tied up all day

2. b. Just a moment, i'll check the calendar

3. a. Yes, all the members of the customer relations department.

4. a. I'm sorry. I alredy have something planned.

5. a. Let's look for another date that is convenient for us both.

6. a. You'll learn a lot of essential information

7. b. Not yet, I have to check when Ms Carson is available.

8. b. Don't worry. We can rearrange for another day.

7. 

1. video conference

2. sharp

3. light refreshments

4. equipment 

5. pack

6. break

8. 

1. time

2. busy

3. later

4. food and drinks

5. free

6. stop

Dialogue 7

A: Thank you for calling Pccomponentes. How can I help you? 

B: Hello, i have a problem with my keyboard.

A: I'm sorry to hear that. Can you describe the problem, please?

B: Yeah, when i press a key it doesn't write it.

A: Ok, try to unplug and plug in the keyboard.

B: Ok... Nope, still doesn't work.

A: I see, i will send a techinican to solve the problem.

B: Ok, thank you!

Working with Vocabulary Pag 31

Ex 4

1. Thank you for calling. I'll be happy to assist you again in the future.

2. I don't know what to do. What do you suggest?

3. I can't remember exactly what you ordered. I'll check my records.

4. The order hasn't arrived yet. It must be lost in the post.

Ex 5

1.                                                                      

2.

4.

6.

Ex 6

1. refund

2. compensation

3. faulty part

4. losing business

5. making a noise

6. doesn't fit

Ex 7

1. Customer Relations Representative

2. Customer Relations Representative

3. Customer

4. Customer Relations Representative

5. Customer

6. Customer Relations Representative

7. Customer

8. Customer Relations Representative

Ex 8 

1. return

2. under waranty

3. refused

4. compensation

5. refund

6. make a claim

Vocabulary Unit 7

DEPARTAMENTS                                   

accounts department = departament de comptes

customer relations department = departament de relacions amb clients

human resources department = Departament de Recursos Humans

IT maintenance department = Departament de manteniment informàtic

sales and marketing department = departament de vendes i màrqueting

CUSTOMER SERVICE                              

charge carregar

complaint = queixa

customer number número de client

damaged espatllat

discuss it = discutir-ho

enquiry = consulta

get back to you = tornar a tu

hold the line = mantenir la línia

opening times = horari d'obertura

overcharge = sobrecàrrec

quote = cita

satisfied = satisfet

shipping date = data d'enviament

COMPLAINTS                                             

assist = assistir

at our expense = a costa nostra

check my records = comproveu els meus registres

compensation = compensació

credited our account = abonat al nostre compte

defect = defecte

doesn't fit = no encaixa

error = error

faulty part = part faltant

losing business = perdre negoci

lost in the post = perdut a la publicació

make a claim = fer una reclamació

making a noise = fent soroll

missing a part = falta una part

refund (n) = reemborsament 

refuse = rebutjar

return = tornar

suggest = suggerir

the wrong item = l'article equivocat

under warranty = sota garantia

Extra!

broken = trencat

customer satisfaction = la satisfacció del client

disappointed = decebut

displeased = disgustat

dissatisfaction = insatisfacció

feedback = comentaris

file a lawsuit = arxiva una demanda

financial director = director financer

inappropite = in-apropiat

lose business = perdre negocis

managing director = director gerent

research and development department = departament de recerca i desenvolupament

treatment = tractament

Dialogue Unit 7

Dialogue 7 Customer Service Pag 28

 1. 

A: Thank you for calling World of Computers. How can i help you?

B: Hello. I'm interested in purchasing a number of laptops or tablets. We need them for our school

A: Please hold the line. I'll put you through to our marketing department. What's your name, please?

B: It's Mrs Simpson

2. 

A: Good morning. May I ask what the problem is, please?

B: Yes, I think I've been overcharged for the scanners we ordered.

A: I'm sorry about that. Wjat's your customer number, please?

B: it's 128219

A: OK, hold on and I'll put you through to the accounts department. They'll be with you shortly.

3.

A: Hello. I'm calling because I've got a problem with one of the heatsinks you gave us.

B: I'm sorry to hear that. Can you describe the problem, please?

A: When I start the computer, it doesn't turn on.

B: Oh, I see. Please hold the line and I'll put you through to the IT maintenance department. I'm sorry the line is busy right now. Let me take your name and number. I'll get a technician to get back you.

EOI Excursion Thoughts

Even though I couldn't arrive on time, I loved the experience I had at school, I loved the French activity, it's a shame that I couldn't go to the other activities because I couldn't arrive on time (a problem with my T-16 and the buses) But, i loved the experience and i loved Lleida, i hope for going again some time!

Pag 24 ex 2 Dialogue

 2. An employee in a computer shop (A) is talking to a customer (B) on the phone. Number sections A-C in the correct order to form a dialogue. Then listen to the dialogue and check your answers.

A: Good morning, Compuset helpline. Melanie speaking. How may I help you?

B: Hello, it's Dave Smith here from CopyShop. Can you tell me if you've got any of the X300 RAM chips in stock?

A: Have you got the item number, please?

B: Yes, it's 15480.

A: Just a moment, Mr Smith, I'll just check for you. Please stay on the line.

B: Sure.

A: Thank you for waiting. Yes, we've got 10 of those in stock.

B: Great. I'll come in later this week.

A: Can I help you with anything else today?

B: Yes. Unfortunately, we had a problem with the latest software update you sold us.

A: Oh, I'm sorry to hear that, Mr Smith. I'll put you through to a support technician.

Dialogue unit 6

A: Can I speak to Chloe Burns in technician support, please?

B: Just a moment, I'll put you on hold ... . I'm sorry. I'm afraid that Chloe is unavailable at the moment. She's in a meeting with a ... . Can i transfer you to Bill Jones from the same department?

A: No, i'd rather speak to Chloe directly.

B: OK, I understand.

A: Could you ask her to return my call, please? We've got a problem with our ... program. 

We need a solution urgently.

B: Let me write down your name and number.

A: It's Steve McGough.

B: Can you spell your last name, please?

A: Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922

B: OK. Let me check that. It's 061 209 992?

A: No, it's 922 at the end. 061 209 922.

B: 061 209 922. OK. And the message is to call you urgently about a sofware problem.

A: That's right.

B: I expect her to be free at around 1.00.

Vocabulary Unit 5

TROUBLESHOOTING                                        

control panel panell de control

no signal message cap missatge de senyal

loose connection connexió fluixa

power button botó d'encendre

mute box caixa de silenci

volume control control de volum

VERBS                                           

freeze congelar

reinstall tornar a instal·lar

log off sortir

 reopen tornar a obrir

make sure assegura't

replace substituir

press and hold premeu i manteniu premut

restart reinicia

reconnect tornar a connectar

shut down tancar

TROUBLESHOOTING              

anti-virus software programari antivirus

lose perdut

back up còpia de seguretat

password contrasenya 

follow instructions seguiu les instruccions

recover recuperar

PLACES AROUND TOWN                                                          

airport aeroport

off-site fora del edifici

department store grans magatzems

on-site in situ

entrance entrada

post office Oficina de correus

exit sortida

reception recepció

factory fàbrica

shopping centre centre comercial

ground floor planta baixa

sports centre poliesportiu

library biblioteca

stairs escales

lift aixecar

train station estació de tren

DIRECTIONS                                    

at the end of the corridor al final del passadís

opposite contrari

go straight segueixi dret

turn left / right girar a l'esquerra/dreta

on your left / right a la teva esquerra/dreta

Extra!                  

assist assistir

maintenance manteniment 

at the traffic lights als semàfors 

manual manual 

breakdown desglossament 

performance rendiment

corrupt files fitxers corruptes

problem solving solucionar problemes

cross the road creuar el carrer

recovery recuperació

debugging depuració

reset restablir 

diagnose diagnosticar 

take the first left / right agafeu la primera esquerra/dreta

Vocabulary Unit 4

 ORDERING                                                                         

delivery date= data de lliurament           

give a discount= donar un descompte

goods= bens

invoice= factura

out of stock= esgotat

payment date= data de pagament

payments price= preu de pagament

price per unit= preu per unitat

quality= qualitat

quantity= quantitat

subtotal= subtotal

VAT= IVA

PAYMENTS                                 

account= compte   comprovar   

cash=diners en efectiu

charge it=carregar-lo

cheque= xec

credit card=targeta de crèdit

postage and handling= franqueig i manipulació

shipping= Enviament

ADJECTIVES                                                                       

All-in-one

built-in

compact

compli8cated

dependable

ergonomic

flexible

high-resolution

portable

powerful

practical

reliable

secure

simple

slimline

sturdy

superfast

top-of-the-range

user-friendly

wide screen

Extra!

accessible

compatible

convenient

delivery free

place an order

reduction

shortage

sophisticated

spare parts

special offer

specialised

stocktaking

supply chain

warehouse

An e-mail providing ordering instructions

 To: Rockstar Games LA

From: TCC

Subject: Your H&P Inventory is Ready!

Hello, here TCC.

As we've seen in you're list, you have ordered some Hardware and Peripheals for you're office, we have all set, they will arrive very quicly. We are sending you this e-mail so you can check if there is an error. The RAM chips we have in our storehouse are enough for your request, they will arrive in the next month, but the Hard drives are very obsolet, we will change it to the newest model we can have with a + of 10, the Heatsink and Fans are good but we have 2 broken from the 10 you have requested, send us an email if it is good for now. For what we see, you are overstocked of Sound cards, but in terms of CPUs, You don't have CPUs, which is in fact very urgent for your job, we will send 15 CPUs, they will arrive the fastest we can.

Att: Tech City Computers.