A: Can I speak to Chloe Burns in technician support, please?
B: Just a moment, I'll put you on hold ... . I'm sorry. I'm afraid that Chloe is unavailable at the moment. She's in a meeting with a ... . Can i transfer you to Bill Jones from the same department?
A: No, i'd rather speak to Chloe directly.
B: OK, I understand.
A: Could you ask her to return my call, please? We've got a problem with our ... program.
We need a solution urgently.
B: Let me write down your name and number.
A: It's Steve McGough.
B: Can you spell your last name, please?
A: Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922
B: OK. Let me check that. It's 061 209 992?
A: No, it's 922 at the end. 061 209 922.
B: 061 209 922. OK. And the message is to call you urgently about a sofware problem.
A: That's right.
B: I expect her to be free at around 1.00.
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