7th Vocabulary

DEPARTMENTS

accounts department = departament de comptabilitat
customer relations department = departament de relacions amb els clients
human resources department = departament de recursos humans
IT maintenance department = departament de manteniment informàtic
sales and marketing department = departament de vendes i màrqueting

CUSTOMER SERVICE

charge = càrrec
complaint = queixa
customer number = número de client
damaged = danyat
discuss it = discutir-ho
enquiry = consulta
get back to you = tornar a contactar amb vostè
hold the line = mantingui la línia
opening times = horari d'obertura
overcharge = sobrecarregar
quote = pressupost
satisfied = satisfet
shipping date = data d'enviament

COMPLAINTS

assist = assistir
at our expense = a les nostres despeses
check my records = comprovar els meus registres
compensation = compensació
credited our account = acreditat el nostre compte
defect = defecte
doesn't fit = no encaixa
error = error
faulty part = peça defectuosa
losing business = perdre negoci
lost in the post = perdut per correu
make a claim = presentar una reclamació
making a noise = fer soroll
missing a part = peça perduda
refund (n) = reemborsament (n)
refuse = negar
return = retornar
suggest = suggerir
the wrong item = l'objecte incorrecte
under warranty = sota garantia

Extra!

broken = trencat
customer satisfaction = satisfacció del client
disappointed = decebut
displeased = descontent
dissatisfaction = insatisfacció
feedback = comentaris
file a lawsuit = interposar una demanda
financial director = director financer
inappropriate = inadequat
lose business = perdre negoci
managing director = director general
research and development department = departament de recerca i desenvolupament
treatment = tractament