Vocabulary 10

E-MAILING                       

• attachment = adjunt

• blind carbon copy (Bcc) = còpia oculta (CCO)

• carbon copy (Cc) = còpia calcada (CC)

• malware = programari maliciós

• mark as read = marcar com a llegit

• save draft = desar esborrany

• e-mail client = client de correu electrònic

• embed = incrustar

• filter (n) = filtre

• folder = carpeta

• forward = reenviar

• HTML format = format HTML

• inbox = safata d'entrada

• signature = signatura

• spam = correu brossa

• starred = marcat amb estrella

• subject = assumpte

• view = visualitzar

• unknown sender = remitent desconegut

• username = nom d'usuari

• junk = brossa

INTERNET SEARCHING                            

• advanced search = cerca avançada

• browser = navegador

• cache = memòria cau

• ranking = classificació

• research = recerca

• combine = combinar

• custom = personalitzat

• history = historial

• results = resultats

• search box = quadre de cerca

• search engine = motor de cerca

• site map = mapa del lloc

• source = font

• hit = coincidència / accés

• hyperlink = enllaç

• term = terme

• keyword = paraula clau

• URL = URL (adreça web)

• narrow your search = afinar la cerca

Extra!

• back arrow = fletxa enrere

• list-unsubscribe = enllaç per donar-se de baixa

• blacklist = llista negra

• POP (Post Office Protocol) = POP (Protocol de l’Oficina de Correu)

• bookmark = marcador

• refine = perfeccionar

• discussion group = grup de discussió

• search operators = operadors de cerca

• domain name = nom de domini

• search settings = configuració de cerca

• search tools = eines de cerca

• e-mail bounces = correus retornats

• e-mail server = servidor de correu electrònic

• filter (v) = filtrar

• sign in = iniciar sessió

• worm = cuc (tipus de malware)

Page 39 Ex 5, 6, 7 i 8

 Working with Vocabulary

5 Listen and repeat the words in colour in A. Then match A to B to form sentences.<

1. How many followers have you got on Twitter? 

2. I get breaking news all day, so I don't watch the news on TV.

3. To set up a packet data box connection, select Mobile Networks.

4. Leave a voice message, and I'll listen to it later.

5. I prefer having a face-to-face conversation on Skype.

6. It's easy to keep in touch with people when you've got these apps.

6 Listen and repeat the words in colour. Then copy and complete the sentences.

  1. You don't have to pay for this app-it's free 

2. Is the number of characters in an SMS limited? 

3. If you are paying low rates, it means you are getting a cheap deal.

4. Your home telephone is called a landline

5. A recipient is someone who received something.

6. I was born in England, so French is a foreign language to me. 

7. To change the clock display on your phone, go into settings

7 Listen and repeat the words in colour. The words in colour are in the wrong sentences. Write the sentences correctly in your notebook.

1. Can you translate this word into English, please?

2. An error message will appear if you make a mistake.

3. Does this app allow us to create groups for messaging?

4. My friends and I use Instagram to Share our photos.

5. If the message contains more than 140 characters, you can't tweet it.

6. This app helped me navigate through the city. 

7. tap this and it opens the wireless and network settings

8. After you install the app, activate  it with your password.

8 Which sentences are logical? Correct the illogical sentences in your notebook.

1. When you meet someone face-to-face, you see them.

2. You can read a message on your phone.

3. You can translate a text from one language to another.

4. You usually use a landline phone inside a building.

5. You navigate in order to reach a destination. 

6. If you're allowed to do something, you must do it.

Pag 37 ex 5, 6, 7

Working with Vocabulary

5 Listen and repeat the words in colour in A. Then match them to their definitions in B.

A

1. lens b

2. child-safe d

3. office apps f 

4. remotely c 

5. speakerphone a 

6. device e

B

a. a phone with a loudspeaker and a microphone 5

b. a piece of glass that collects light 1

c. from a distance 4

d. secure for children to use 2 

e. an object or machine made for a specific purpose 6

f. software that helps you do work tasks 3

6 Listen and repeat the words in colour. Then choose the correct answer. 

1. A budget model is a... smartphone.

b. cheaper

2. The photos from my phone's high-quality

camera are....

b. superior

3. A water-resistant device won't be damaged

if it .....

a. gets wet

4. Use a GPS monitoring system to help you....

a. locate a person

5. An example of a smartphone feature is its......

b. screen size

6. If it's dropped, a shatterproof screen will ...

a. not break

7 Listen and repeat the words in colour. Then complete the advert. 

mapping software good value dust-resistant protective case zoom control battery life

FOR SALE NEC7 PHONE

This top-of-the-range smartphone is only one year old and has hardly been used. It's got a long battery life, so it's ideal for playing games. The camera has got built-in zoom control for close-up and distance photos. It has mapping software for anyone who likes to travel a lot and it is dust-resistant so you can take it on bike rides or hikes without worrying about damage. For only €99 it's very good value, and I'll also include a free protective case in the deal.

Vocabulary 9

SMARTPHONE FEATURES                                         

• battery life = durada de la bateria

• budget model = model econòmic

• child-safe = segur per a infants

• device = dispositiu

• dust-resistant = resistent a la pols

• feature = funció

• lens = lent

• mapping software = programari de mapes

• office apps = aplicacions d’oficina

• protective case = funda protectora

• remotely = a distància

• shatterproof = irrompible

• speakerphone = mans lliures

• good value = bona relació qualitat-preu

• GPS monitoring system = sistema de monitoratge GPS

• high-quality = d’alta qualitat

SMARTPHONE APPS                                       

• water-resistant = resistent a l’aigua

• zoom control = control de zoom

• activate = activar

• low rates = tarifes baixes

• allow = permetre

• navigate = navegar

• appear = aparèixer

• packet data = dades per paquets

• breaking news = notícies d’última hora

• recipient = destinatari

• characters = caràcters

• settings = configuració

• face-to-face = cara a cara

• share = compartir

• followers = seguidors

• tap = tocar

• foreign language = llengua estrangera

• translate = traduir

• free = gratuït

• tweet = piular

• keep in touch = mantenir el contacte

• voice message = missatge de veu

• landline = línia fixa

Extra!

• airplane mode = mode avió

• android = Android

• charger = carregador

• contacts = contactes

• display = pantalla

• iOS = iOS

• lock code = codi de bloqueig

• reception = cobertura

• ringtone = to de trucada

• selfie mode = mode selfie

• SIM card = targeta SIM

• speed dial = marcatge ràpid

• swipe = deslizar / lliscar

• voice dialing = marcatge per veu

• memory expansion = expansió de memòria

• WiFi hotspot = punt d'accés WiFi

Working with Vocabulary

5 Match A to B to form phrases. Then listen andrepeat.

1. tied up

2. hold a presentation

3. give a meeting

4. make arrangements

5. check your calendar

6. take place

6 Listen and repeat the words in colour. Then choose the correct response. 

1. Is Friday mid-afternoon convenient for you? 

a. No, I'm afraid I'll be tied up all day.

2. Can you confirm the date for the meeting with the software testers?

b. Just a moment, I'll check the calendar.

3. Have you made a list of all the participants? 

a. Yes, all the members of the customer relations department.

4. Are you free on Wednesday afternoon at 13:00?

a. I'm sorry. I already have something planned. 

5. Unfortunately, I'm busy all day on the 30th. 

a. Let's look for another date that is convenient for us both.

6. It's important you attend the meeting with Electrastore Parts.

a. You'll learn a lot of essential information.

7. Has the meeting with the programmers been scheduled?

b. Not yet, I have to check when Ms Carson is available.

8. I'm sorry, I have a previous commitment in the morning.

b. Don't worry. We can rearrange for another day.

7. Listen and repeat the words in colour. Then copy and complete the sentences. sharp equipment break pack light refreshments video conference 

1. At eight o'clock, I have a video conference scheduled with the IT company in Miami.

2. The meeting will start at one o'clock sharp. You mustn't be late.

3. We've prepared some light refreshments - coffee, tea, cake and fruit.

4. The only equipment I'll need at the software conference is my laptop.

5. Participants will receive a pack containing all the information from the smartphone presentation.

6. We'll have a short break at half past two.

8 Copy and complete the sentences. Use the words in bold to help you.

1. You can't schedule two meetings for the same person at the same....

2. When people are tied up, it means they are......

3. If a meeting starts at 9.00 sharp, it won't start......

4. Light refreshments include things like.....

5. When a time is convenient for you, it means that you are....

6. You have a break when you want to working for a few minutes.

Your turn

1. 26

2. 2 pm

3. 5 pm

4. Palace

5. train station 

1. 

1. b

2. c 

3. d

4. c

5. d

2.

1. b

2. a

3. b 

4. a

5. b 

6. a 

4. 

1. Three days

2. Wednesday

3. Wednesday, 6th January

4. 

5. 11 am

5.

1. b

2. b

3. a

4. b

6.

1. c

2. d

3. f

4. a

5. b

6. e 

7.

1. 

2.

3.

4.

5.

6.

8.

1.

2.

3.

4.

5.

6.

9.

1. Postpone

2. running late

3. helf up in a traffic jam

4. reorganise

5. appoitment

6. feels ill

7. arrange

8th Vocabulary

ARRANGING A MEETING                            

- attend the meeting = assistir a la reunió

- break = descans

- busy = ocupat

- check your calendar = comprovar el teu calendari

- confirm = confirmar

- convenient = convenient

- equipment = equipament

- free = lliure

- give a presentation = fer una presentació

- light refreshments = refrigeris lleugers

- make arrangements = fer els preparatius

- pack = empaquetar

- participants = participants

- previous commitment = compromís previ

- schedule = horari

- sharp = puntual

- take place = tenir lloc

- hold a meeting = celebrar una reunió

RESCHEDULING                     

- alternative date = data alternativa

- appointment = cita

- tied up = ocupat

- video conference = videoconferència

- leave... urgently = sortir... urgentment

- participate = participar

- arrange = organitzar

- postpone = ajornar

- cancel = cancel·lar

- reorganise = reorganitzar

- feel ill = sentir-se malalt

- reschedule = reprogramar

- get lost = perdre's

- running late = arribar tard

- got the dates mixed up = he confós les dates

- suit = convenir

- held up in a traffic jam = quedar atrapat en un embús

- switch = canviar

TIME                    

- half past o'clock = les... i mitja

- quarter past = quart d'hora

- ten past = deu minuts després de

- quarter to = tres quarts de

- twenty to = vint per a

Extra!

- absent = absent

- instead = en comptes de

- adjourn = aixecar la sessió

- boardroom = sala de reunions

- make it = arribar-hi

- minutes = acta

- chairperson = president/a

- punctual = puntual

- conference call = trucada de conferència

- verify = verificar

- confirm = confirmar

- vote = votar

- delay = retard

- wrap up = concloure

7th Vocabulary

DEPARTMENTS

accounts department = departament de comptabilitat
customer relations department = departament de relacions amb els clients
human resources department = departament de recursos humans
IT maintenance department = departament de manteniment informàtic
sales and marketing department = departament de vendes i màrqueting

CUSTOMER SERVICE

charge = càrrec
complaint = queixa
customer number = número de client
damaged = danyat
discuss it = discutir-ho
enquiry = consulta
get back to you = tornar a contactar amb vostè
hold the line = mantingui la línia
opening times = horari d'obertura
overcharge = sobrecarregar
quote = pressupost
satisfied = satisfet
shipping date = data d'enviament

COMPLAINTS

assist = assistir
at our expense = a les nostres despeses
check my records = comprovar els meus registres
compensation = compensació
credited our account = acreditat el nostre compte
defect = defecte
doesn't fit = no encaixa
error = error
faulty part = peça defectuosa
losing business = perdre negoci
lost in the post = perdut per correu
make a claim = presentar una reclamació
making a noise = fer soroll
missing a part = peça perduda
refund (n) = reemborsament (n)
refuse = negar
return = retornar
suggest = suggerir
the wrong item = l'objecte incorrecte
under warranty = sota garantia

Extra!

broken = trencat
customer satisfaction = satisfacció del client
disappointed = decebut
displeased = descontent
dissatisfaction = insatisfacció
feedback = comentaris
file a lawsuit = interposar una demanda
financial director = director financer
inappropriate = inadequat
lose business = perdre negoci
managing director = director general
research and development department = departament de recerca i desenvolupament
treatment = tractament

Customer Service: Pag 31 Ex 4, 5, 6, 7 & 8

4. Listen and repeat the words in colour.

Then choose the correct answer.

1. Thank you for calling. I'll be happy to assist you again in the future.

2. I don't know what to do. What do you suggest?

3. I can't remember exactly what you ordered. I'll check my records. 

4. The order hasn't arrived yet. It must be under lost in the post.

5. Listen and repeat the words in colour. Which pairs of sentences have got a similar meaning?

1. a. The prices on the invoice are too high. There must be an error.

b. The prices on this invoice are incorrect. 

2. a. They credited our account after they had overcharged us.

b. They put us through to the accounts department because they had overcharged us.

3. a. You sent us the wrong item.

b. I hadn't ordered the item you sent us. 

4. a. We'll replace the tablet at our expense.

b. We'll pay for replacing the tablet.

6. a. This keyboard has got a defect, so it will have to be replaced.

b. This keyboard will have to be replaced because there's something wrong with it.

6. Listen and repeat the words in colour. Then copy and complete the sentences.

1. If the product is in its original box, I can give you a full refund 

2. I want compensation for the inconvenience you have caused me.

3. We finally found what was causing the problem. It was a faulty part

4. There's a lot of competition in this area, so our company has been losing business

5 Check that fan. It's making a noise

6. This part doesn't fit where it's supposed to.

7. Read the sentences. Which are said by a customer? Which are said by a customer relations representative?

1. Of course. We'll credit your account.  Customer relations representative

2. You can return the items by post at our expense. Customer relations representative

3. Is this product under warranty for a year? Customer

4. We'll have to open the computer to see if there's any damage inside. Customer relations representative

5. I'm very angry. I'm going to make a claim. Customer

6. I apologise for the error. We'll send you the correct items immediately. Customer relations representative

7. When I opened the box, I saw that the camera was missing a part! Customer

8. We refuse to pay because we received incorrect items. Customer

8. Read the complaint record. Complete the sentences with the words and phrases below.  

1. return 2. under warranty 3. refused 4. refund 5. compensation 6. make a claim

6th Vocabulary

PHONE CALLS                                                 

- avoid = evitar

- be careful = tingues cura

- caller = persona que truca

- contact = contacte

- dial a number = marcar un número

- engaged = ocupat

- extension number = número d'extensió

- no reply = sense resposta

- on the line = en línia

- professional = professional

- put you through = posar-te en línia

- remind = recordar

- repeat = repetir

- ring back = tornar a trucar

- speak up = parlar més fort

- state = indicar

- wrong number = número erroni

ANSWERING CALLS AND TAKING MESSAGES       

- cut off = tallar la comunicació

- deal with = ocupar-se de

- expecting = esperant

- hang up = penjar

- in a meeting = en una reunió

- interrupt = interrompre

- leave a message = deixar un missatge

- line is busy = línia ocupada

- on holiday = de vacances

- out of the office = fora de l'oficina

- out of town = fora de la ciutat

- put you on hold = posar-te en espera

- return your call = tornar la teva trucada

- spell that = deletrejar-ho

- take a message = prendre un missatge

- take down = prendre nota

- transfer = transferir

- unavailable = no disponible

- urgent = urgent

Extra!

- bad connection = mala connexió

- call back = trucar més tard

- calling on behalf of = trucant en nom de

- clearly = clarament

- end a conversation = acabar una conversa

- get through = comunicar-se

- interference = interferència

- line is free = línia lliure

- offer assistance = oferir assistència

- speak a little more slowly = parlar una mica més a poc a poc

- take a call = agafar una trucada

- voicemail = bústia de veu

- Would you mind = et molestaria

5th Vocabulary

TROUBLESHOOTING                                

control panel = panell de control

loose connection = connexió fluixa 

mute box = silenciar

no signal message = cap missatge de senyal

power button = botó d'encesa

volume control = control de volum

VERBS               

freeze = congelar

log off = tanca la sessió

make sure = assegurar-se

press and hold = premeu i manteniu premut

reconnect = tornar a connectar

reinstall = tornar a instal·lar

reopen = tornar a obrir

replace = substituir

restart = reiniciar

shut down = tancar

TROUBLESHOOTING                

anti-virus software = còpia de seguretat del programari antivirus

back up = còpia de seguretat

follow instructions = seguiu les instruccions

lose = perdre

password = contrasenya

recover = recuperar

PLACES AROUND TOWN                        

airport = aeroport

department store = grans magatzems

entrance = entrada

exit = sortida

off-site = fora del lloc

on-site = in situ

post office = oficina de correus

reception = recepció

factory ground floor = planta baixa de fàbrica

library = biblioteca

lift = aixecar

shopping centre = centre comercial

sports centre = centre esportiu

stairs = escales

train station = estació de tren

DIRECTIONS                    

at the end of the corridor = al final del passadís

go straight = anar recte

on your left/right = a la teva esquerra/dreta

opposite = contrari

turn left/right = girar a l'esquerra/dreta

Extra!

assist = ajudar

maintenance = manteniment

at the traffic lights = als semàfors

breakdown = averia

corrupt files = arxius corruptes

cross the road = creuar el carrer

debugging = descarregar errors

diagnose = diagnosticar

manual = manual

performance = rendiment

problem solving = resolució de problemes

recovery = recuperació

reset = restablir

take the first left/right = agafar el primer a l'esquerra/dreta

3rd Vocabulary

KEYBOARD

alt key = tecla Alt
arrow keys = teclat de fletxes
backspace key = tecla de retrocés
caps lock key = tecla de majúscules
command key = tecla de comandament
control key = tecla de control
delete key = tecla Suprimeix
escape key = tecla Escape
function keys = tecles de funció
modifier key = tecla modificadora
numeric pad = teclat numèric
return or enter key = tecla Retorn o Enter
shift key = tecla Majúscules
space bar = barra d'espai
tab key = tecla Tab

PUNCTUATION SYMBOLS

and symbol = símbol i
apostrophe = apòstrof
asterisk = asterisc
at symbol = símbol d'arroba
brackets = claudàtors
colon = dos punts
comma = coma
exclamation mark = signe d'exclamació
full stop = punt final
hyphen = guió
question mark = signe d'interrogació
quotation marks = cometes
semicolon = punt i coma
slash = barra inclinada
underscore = guió baix

PREPOSITIONS/PREPOSITIONAL PHRASE

above = sobre
between = entre
on = a
behind = darrere
in the middle of = al mig de
over = per sobre
below = per sota
next to = al costat de
under = sota
beside = al costat

PERIPHERALS

barcode scanner = lector de codis de barres
flash drive = unitat flash
gaming controller = controlador de jocs
headset = auriculars
microphone = micròfon
printer = impressora
projector = projector
remote control = comandament a distància
scanner = escàner
speakers = altaveus
stylus pen touch screen = llapis tàctil per a pantalla tàctil
USB charger = carregador USB
webcam = càmera web

ORDERING

broken = trencat
overstocked = excés d'abastament
run low on = córrer baix
obsolete = obsolet
reorder = reordenar
run out of = quedar-se sense
order = ordre

Extra!

joystick = joystick
laser pointer = punter làser
letter keys = tecles de lletres
memory stick = memòria USB
page down = pàgina avall
page up = pàgina amunt
QWERTY = QWERTY
short cut = drecera
touchpad = tàctil